We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Urban Men (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://theurbanmen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for fast delivery and good quality of my new !
10 Sep 2020 12:00
Thanks a lot to store!!
9 Sep 2020 01:38
Pretty good , surprised it came so fast thx
7 Sep 2020 12:00
have just received my order. thank you very much!
7 Sep 2020 03:08
arrived in time and there are no defects. Goods meet the expectations.
6 Sep 2020 06:33
really happy with the purchase
6 Sep 2020 01:00
Very nice product. five stars seller, thanks.
5 Sep 2020 01:10
Buying online has never been more satisfying. Terrific store!
2 Sep 2020 04:07
Everything is good. Store is very attentive :) Thank you!
31 Aug 2020 12:17
This webstore offers the best price for
30 Aug 2020 06:14
This is apparently one of the best, if not the first-class deals of thistype I have ever had the joy to use. I am convinced it is a good buying. It was delivered in advance of what was it was predicted and saved me a lot of hassle, since I needed it without delay. I was exceptionally gratified with the customer service. I love itself, have not pointed out any factors toblame. entirely recommend.
29 Aug 2020 09:11
as described. Nothing is missing.
29 Aug 2020 01:47
Thanks for ! Everything is fine! A good product for a reasonable price!
26 Aug 2020 03:16
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
25 Aug 2020 10:29
Perfect! was delivered very fast. The quality is good. Thank you! I'm very satisfied!